HOW WE DO IT

Our superpower:
agility and scale

It’s what sets us apart.

We act purposely and respond rapidly to meet your needs

We understand you need immediate answers… for someone to say “Yes” in the moment, and not to have to go up the chain of command. For over 50 years, we’ve continued to grow in a ever-changing market by customizing solutions for every customer—large or small—and getting you what you need when you need it. That’s what we mean by agility and scale: creating partnerships that last, because we’re responsive and invested, for the long term.

We have the agility of a fast-moving, privately-owned business, able to customize solutions

Why do more than 60 of the top 150 healthcare systems choose us? We create partnerships that last by bringing the best ideas forward. Our entrepreneurial culture inspires a “can do” attitude, enabling us to act quickly and choose the right products and solutions to help you provide the best care.

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Empowering people to act

Our people are empowered to act on their own ideas, work directly with you and solve problems quickly to deliver better outcomes.

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Open innovation

It’s not just about developing new products, it’s about responding to immediate challenges with relevant solutions. We work with you to bring new concepts to life.

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Creative problem solving

Forget the status quo. Through collaboration, we uncover gaps, discover opportunities and help you through times of crisis.

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Speed to market

Access to leaders, clinicians and supplies—from raw materials to bedside ready—means shorter cycles and streamlined approval processes.

As a large, independent company, we have the scale to invest in your long-term goals

We’re motivated by your growth, not by Wall Street, and we have the offerings, commitment, risk tolerance and integration to prove it. Our ability to see and respond to the total supply chain—with the understanding that no two customers are alike—is how we’re able to deliver on quality and price. We believe that’s why 95% of customers stay with us.

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Breadth of offerings

It’s all about the people and products: 19,000+ clinical and business experts for every market, 300,000 products and over 500,000 kits made every day.

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Ability to take on risk

We plan ahead for the unexpected, so you’re always covered—protecting you from backorders and outages in the event of a crisis.

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Long-term commitment

We build partnerships that last. We take the time to get to know your business and priorities, focusing on service, support and your success.

How can we help your business run better?
Contact us to learn more