Quality Assurance

We are committed to delivering outstanding customer value, by providing quality healthcare products and services which consistently meet the needs of our customers, both internal and external, as well as complying with requirements and maintaining the effectiveness of the Quality Management System. We are committed to continuous improvement of our products, our services, our business processes and our business relationships. We will accomplish these objectives by creating and maintaining a quality-focused environment, while deploying our Total Quality approach with our valued customers, employees and community.

Our Guarantee

We guarantee all Medline products. Should you have a problem with a Medline product, call us. We will take care of the problem right away, either by promptly exchanging the product or by crediting your account.

View our ISO Certification Documents:

Drug Distributor

The following Medline distribution centers have received accreditation under the National Association of the Boards of Pharmacy (NABP) as an accredited drug distributor for prescription (Rx) drugs. Following a thorough review of Medline’s Policies and Procedures, as well as on-site audits conducted by a representative of the NABP, accreditation was granted to our distribution centers located in:

Medline Distribution Centers
Auburndate, FL Aurora, CO Canton, OH Chester, VA
Grayslake, IL Jeffersonville, IN Kansas City, MO Lacey, WA
McDonough, GA North Rogers, MN Plainfield, IN Rialto, CA
Salt Lake City, UT Southaven, MS Tolleson, AZ Tracy, CA
Uxbridge, MA West Jefferson, OH Wilmer, TX

Click here for more information on the NABP Accredited Drug Distributor program or to link to the NABP website.

Certificate of Conformance

For a Certificate of Conformance, click here. Please note: Certificates are only available for Medline brand name items. You must have a valid order number, item number, and lot number in order to download your certificate. For help, please email DBQCertRequest@medline.com.

A Total Quality System

Corporate Quality at Medline consists of several distinct areas: Quality Assurance, Quality Control, Regulatory Affairs and Sterilization. Our staff of more than 300 highly trained employees oversees all quality-related functions for Medline’s 100,000-plus products. The team includes chemists, microbiologists, statisticians, RNs and engineers whose combined knowledge and experience contribute to our goal of continuous improvement. In addition, numerous technicians, inspectors, coordinators and administrative personnel perform vital functions on a daily basis to assure effective implementation of our Quality Process.

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Quality Assurance

This important function guarantees that Medline products meet or exceed all relevant requirements and standards. Besides ensuring the continuous review and improvement of Medline products, QA team members conduct seminars around the world to help hospitals manage safety issues.

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Quality Control

Quality Control is the final check prior to distribution, where we confirm that our design and validation processes have yielded products that meet our customers’ needs. Quality Control is not a substitute for creating processes that ensure good product off the line, but it acts as a safety net in case an error occurs.

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Regulatory Affairs

It is the job of Medline’s Regulatory Affairs (RA) staff to make certain we are in substantial compliance with a complex set of requirements set by the FDA, ISO and other regulatory bodies. This area is responsible for obtaining marketing clearance for our medical devices and OTC drugs and provides similar assistance for our many suppliers and partners.

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In addition to performing sterilization cycle validation, this team evaluates new products and assigns the appropriate sterilization method and cycle. Staff members continually research alternate technologies that might help reduce lead time and costs while ensuring that our products meet all sterility requirements. They also answer customer questions related to sterilization methodology and provide on-site assistance with hospital sterilization processes.