Medline Help

My Account Home

This screen will be your homepage for all order- and account-related activities. Being familiar with the homepage will allow you to quickly track orders, submit quick orders, and find Medline contacts that are directly associated to your account that are there for your convenience.

1. My Account Home

My Account Home – This screen will be your homepage for all order- and account-related activities. The following images will illustrate some of the various tasks you can execute from the “My Account” page.

First, it is important to know how to return to the “My Account” page. A link will always be available in the top right next to the cart button. When the left-hand toolbar is present, you can also utilize that hyperlink to get back to the My Account home page.

  1. Shipments arriving today will allow users to see the count of shipments arriving for the current day. Clicking on View all will direct you to our Track Shipment page which gives users a comprehensive view of order shipments. The page will default to display the past 7 days of shipments, displaying the recently shipped items first.
  2. Un-submitted orders allows users to see the count of shaved shopping carts in the past 30 days. Clicking on View all will take users to the Search Orders page which users can then view all of their un-submitted orders along with Order statuses.
  3. Rejected items shows users the amount of items that have been rejected from orders from the last 30 days. Clicking on View all will take users to the Search Rejected Items page.
  4. Items on backorder shows users the amount of current backordered items from the past 30 days. Clicking on View all will takes users to the Search Backorders page.

Other Order Statuses: If you are a user that has order approval rules, you may see additional groups of orders. They will display “Orders Pending Approval” if you are the user requesting approval, or “Orders Pending Your Approval” if you are the supervisor that must approve.

  1. Un-submitted Orders: These orders haven’t been submitted to Medline. To complete, you must click into them and make sure they are fully submitted.
  2. Orders Pending Shipment: These are orders that are currently being processed by Medline. If even one item is on backorder, the whole order will be placed in this group, while the rest of the items may already have been shipped to your facility.
  3. Fully Shipped Orders: These orders have been fully shipped to your facility. You may click into them to review, get tracking information, or use them to create a re-order based on the same items.

  1. Click the “Create New Order” button in the top right corner.
  2. Begin entering item numbers into the Quick Order item entry fields, and click the “Add to Order” underneath this section to add items to a user’s cart.

Some of the other ways include using the various tools in the left-hand toolbar, like Shopping Lists, Search Orders, and Search Item History. You may also enter an already submitted order to use those items in a new order.

There are 3 main ways to return to an order that you have been working on.

  1. Click on the “Cart” button at the top right
  2. Click “View Current Order” at the top of the left-hand toolbar
  3. Click on the order itself in the “Un-submitted Orders” bucket

  1. Utilize this section of the left-hand toolbar to change your account settings. Click “Change Password” to carry out that task. Clicking “My Profile” can help you manage account information such as your e-mail address, name, website preferences, and e-mail notification preferences.

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Saving Credit Cards on File.pdf