Grow trust and revenue with 3 key strategies
Patient loyalty can add millions of dollars to your balance sheet, but it’s never been harder to earn. Healthcare consumers today have more provider and care options than ever before. And higher out-of-pocket costs has them shopping around. But low prices don’t lead to long-term relationships. What does:
- Empowering people
- Care team well-being: See our Revive program
- Reputation management
Our loyalty strategies help you create deeper connections and a healthy bottom line.
Average lifetime value of an individual healthcare consumer1
Empower people to take an active role in their own care
Involving patients, and families, in their care helps ensure they get the most benefit from the healthcare services you provide—which can improve quality and outcomes, satisfaction rates and costs. Help patients help themselves with everything from at-home care kits to educational materials.
At-Home Care Kits
Help patients prepare for and recover from surgery with kits pre-packaged with products and instructions for skin cleansing and incision care.
Managed Care OTC Benefits Solution
Trusted products, end-to-end management, personal service. We deliver an OTC benefit program tailored to your needs.
Patient Education
Give your patients and their families the knowledge to participate in health decisions and care plans with patient education guides and videos.
Create a long-lasting cultural shift toward team wellness
Our Revive program represents a cultural shift in perspective designed to put the focus back on the well-being of healthcare team members. Learn more:
Reignite — Executive seminars from Medline Institute.
Revitalize — Well-being resources and tools.
Replenish — Supportive products and solutions.
Make sure patients have the experience they want and expect
With the shift to value-based payments, reimbursements are increasingly tied to satisfaction. As a result, many healthcare leaders are prioritizing the care experience. From driving culture change to creating inviting spaces, we help you and your team deliver exceptional experiences for every person, every time.
Medline Institute Executive Programs
Transform your culture with practical insights from care experience experts.
Products for Exceptional Experiences
Our thoughtfully designed products emphasize safety,
well-being and rest.
CarePacs™ Personal Care Kits
Exceed expectations with kits pre-packaged with items for quiet and comfort.
Interior Design and Furnishings
From design plan to fully furnished, we help you create home-like spaces.
Silencing a common patient complaint: hospital noise
Loudspeaker systems, monitor alarms, squeaky carts. Hospital noise is one of the worst-scoring areas on patient experience surveys, and hospitals are looking for creative ways to lower noise levels. Find out how Dignity Health collaborated with us on “Quiet Kits” to help patients tune out unwanted sounds.
Go from one of many to top of mind for care in your community
How do people choose their healthcare provider? Ratings and referrals. We have creative ways to help you stand out, build your reputation and achieve new levels of growth.
Brand Identity and Marketing Consulting
Leverage our team of experts to build your unique brand with impactful positioning, tagline, logo and packaging.
Branded Products
Set your organization apart with products and kits customized with your logo, brand colors and design elements.
Branded Storefronts
Use our marketing, distribution and eCommerce capabilities to create a customized customer experience online, in-store and home delivery.
References:
- Wynne, B. The real reason loyalty lacks in healthcare. Becker’s Hospital Review. May 2, 2018. Available at: https://www.beckershospitalreview.com/care-coordination/the-real-reason-loyalty-lacks-in-healthcare.html. Accessed July 13, 2021.