Be the preferred choice

Inspire loyalty at every step in your care team culture and patient journey.

Be the preferred choice

Inspire loyalty at every step in your care team culture and patient journey.

Grow trust and revenue with 3 key strategies

Patient loyalty can add millions of dollars to your balance sheet, but it’s never been harder to earn. Healthcare consumers today have more provider and care options than ever before. And higher out-of-pocket costs has them shopping around. But low prices don’t lead to long-term relationships. What does:

  • Empowering people
  • Care team well-being: See our Revive program
  • Reputation management

Our loyalty strategies help you create deeper connections and a healthy bottom line.

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Average lifetime value of an individual healthcare consumer1

Empower people to take an active role in their own care

Involving patients, and families, in their care helps ensure they get the most benefit from the healthcare services you provide—which can improve quality and outcomes, satisfaction rates and costs. Help patients help themselves with everything from at-home care kits to educational materials.

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At-Home Care Kits

Help patients prepare for and recover from surgery with kits pre-packaged with products and instructions for skin cleansing and incision care.

Learn more

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Managed Care OTC Benefits Solution

Trusted products, end-to-end management, personal service. We deliver an OTC benefit program tailored to your needs.

Find out how

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Patient Education

Give your patients and their families the knowledge to participate in health decisions and care plans with patient education guides and videos.

Explore resources

Care team well-being: Revive

Create a long-lasting cultural shift toward team wellness

Our Revive program represents a cultural shift in perspective designed to put the focus back on the well-being of healthcare team members. Learn more:

Reignite — Executive seminars from Medline Institute.

Revitalize — Well-being resources and tools.

Replenish — Supportive products and solutions.

Make sure patients have the experience they want and expect

With the shift to value-based payments, reimbursements are increasingly tied to satisfaction. As a result, many healthcare leaders are prioritizing the care experience. From driving culture change to creating inviting spaces, we help you and your team deliver exceptional experiences for every person, every time.

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Medline Institute Executive Programs

Transform your culture with practical insights from care experience experts.

Get started

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Products for Exceptional Experiences

Our thoughtfully designed products emphasize safety,
well-being and rest.


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CarePacs™ Personal Care Kits

Exceed expectations with kits pre-packaged with items for quiet and comfort.

Learn more

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Interior Design and Furnishings

From design plan to fully furnished, we help you create home-like spaces.

See how


Silencing a common patient complaint: hospital noise

Loudspeaker systems, monitor alarms, squeaky carts. Hospital noise is one of the worst-scoring areas on patient experience surveys, and hospitals are looking for creative ways to lower noise levels. Find out how Dignity Health collaborated with us on “Quiet Kits” to help patients tune out unwanted sounds.

Go from one of many to top of mind for care in your community

How do people choose their healthcare provider? Ratings and referrals. We have creative ways to help you stand out, build your reputation and achieve new levels of growth.

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Brand Identity and Marketing Consulting

Leverage our team of experts to build your unique brand with impactful positioning, tagline, logo and packaging.

Request information

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Branded Products

Set your organization apart with products and kits customized with your logo, brand colors and design elements.

Learn more

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Branded Storefronts

Use our marketing, distribution and eCommerce capabilities to create a customized customer experience online, in-store and home delivery.

Request information

How can we help you be the preferred choice?

Learn how our loyalty strategies can help you deepen connections with patients, residents and your community. Complete this form and a Medline Representative will contact you soon.

Take a look at our broader approach

We bridge supply chain and clinical expertise to optimize healthcare operating performance. Together, we tackle your top priorities in four key areas, helping you problem solve difficult challenges and achieve your long-term goals.

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  1. Wynne, B. The real reason loyalty lacks in healthcare. Becker’s Hospital Review. May 2, 2018. Available at: Accessed July 13, 2021.